Refund policy
As an Herbal Products Focused company committed to quality and customer satisfaction, we have the following policy regarding refunds and replacements:
Return Window: All return requests must be initiated within 7 days of product delivery.
Refunds: We generally do not offer refunds for our products. However, we are dedicated to ensuring our customers receive the value they expect from our Herbal offerings.
Replacements: We offer product replacements in the following circumstances, if informed to us within 7 days of product delivery:
• Double Payments: In the event of an accidental double payment for a single order
• Damaged Products: If you receive a product that has been damaged during shipping
• Quality Issues: If the product does not meet our high quality standards
Return Process:
- Customers must initiate return requests within 7 days of delivery
- Products will be picked by our Logistics Team.
- Original packaging and unused condition required
Refund Timeline:
- Upon receiving the returned product, approval for refund will be processed within 48 hours
- Refunds will be credited back to the original payment method within 7-10 business days after approval
Replacement Timeline:
- Once we receive the returned product and verify the issue, we will dispatch a replacement within 3 business days
- Replacement delivery will be completed within 5-7 business days
We appreciate your understanding and look forward to serving your Herbal products needs.